"Hello Gary, I want to thank you for the great job you did on the renovation of my bathroom and toilet.Firstly, you were prompt in replying to my request to come and give me a quote. I am in a wheelchair most times now so I had certain requirements that were essential for my needs. You listened, gave helpful advice and was most reassuring that the renovations would be done for my requirements. Your quote was very reasonable, the sub contractors were all professional, pleasant men who did their jobs and cleaned up all mess. How nice was that !! Thank you for your help in choosing colours and suggesting appliances that are of good quality without being too pricey. Most of all was your understanding that the toilet could not be done unless I was away from home , which then meant it became a separate job. This must have been very inconvenient to you but you just smiled and said "it could be done"!. The easy part was being able to contact you any time of the day and you were so obliging and patient in answering any concerns. Your whole attitude to the job was very caring and understanding and again I thank you and Andrew for a "job well done" and it has been a real pleasure to have met you and if I should need more work done on my home, I will certainly be contacting you."